TERMS & CONDITIONS
1. Your application, purchase and use of tickets constitute your full acceptance of these terms and conditions.
2. The terms "Us", "We"; or "Our" refer to Great Leisure Heritage Rail. The terms "You", "Your" or "Passenger(s)" refers to the person whom has made the booking and/or members of their party.
(a) Every seat on our excursion trips should be paid for in advance and in FULL by booking it through available methods - only this guarantees you a fully reserved seat for the journey you have paid for. We only accept the booking as valid once the money has been received by us (i.e. online payment once confirmed by the clearing bank).
(b) We will aim to meet your special on - journey requests if they are possible for us to achieve and considered reasonable, with regard to seating or indeed other matters - in order to help us do this please advise us with your booking or at latest 3 months prior to the trip. Please note we are unable to take requests for the side of the train you desire your seats to be on. Seating layouts and carriage interior guidance is available on our website or by contacting our Global Call Centre
(c) Estimates of timing are only a guide - please note when booking, you accept that the actual departure times may differ from our estimates. Final times may only be available several days before the train runs and issued when we send your individual/group ticket. It is your responsibility and that of your party to be at your boarding point in good time before the train's departure. Refunds cannot be entertained if you fail to meet this requirement.
(d) Tickets are usually issued by directly paying for your booking on the online website.
(e) Travelling Confirmation:
(i) Individual Booking: We will be pleased to accept requests to make changes on existing confirmed bookings (subject to availability) onto a different travelling date, prior to 30 days before travel; however an administration fee of 5% per booking fee will be charged.
(ii) Trave Agents Booking (10 pax or more): We will be pleased to accept requests to make changes existing confirmed bookings (subject to availability) onto a different travelling date, prior to 45 days before travel; however an administration fee of 5% per booking fee will be charged.
(iii) All efforts are made to ensure the train runs as it is scheduled to, with correct locomotive (if specified), coaches, routes/destinations and additional options for the day. Great Leisure Heritage Rail reserves the right to alter these at any time and in doing so we will not incur any liability to any person travelling with us with their purchase ticket which result from alteration that were made. Whilst all our trains use vintage carriages that are very well designed for comfort on longer journeys with larger saloon windows, we would like to note that carriage interiors, colours type of interior lighting, style of décor and air conditioning will be same in all coaches.
(iv) Details of tours are given in good faith based on information from our suppliers and the railway operating authorities. All efforts will be made on the day of the rail trip to ensure it runs as planned - but we cannot be held responsible for any delays to the journey, mishaps, alterations or necessary curtailment of the journey when situations are outside the control of Great Leisure Heritage Rail.
(v) On Steam Hauled Excursions: Great Leisure Heritage Rail reserves the right to use diesel traction if unforeseen circumstances dictate; this includes but is not limited to the event of high fire risk, emergency operational incident or any form of mechanical failure experienced by the steam locomotive. This will only be done as a last resort by our train supplier and such no refund will be available to any party in the event of Diesel Traction being used on the day under such circumstances.
(vi) Great Leisure Heritage Rail will guarantee to ensure that all passengers that have purchased valid tickets for the journey will be returned to their joining stations by whatever transport is necessary in the event of curtailment/diversion of the train.
(vii) Great Leisure Heritage Rail reserved to run the operation without a buffet carriage and/or view deck due to unforseen circumstances at any time in doing so we will not ocur any liability which result from alterations that were made.
1. If you cancel your booking, a partial refund will be given depends on the notice of cancellation:
(a) Minimum of 90 days prior to travel, 50% refund will be given
(b) Less than 30 days, no refund will be given but reschedule allowed
3. Cancellation must be made by e-mail at firstname.lastname@example.org and/or call our Global Call Centre to ensure there are no misunderstanding by either party.
(a) If Great Leisure Heritage Rail cancels any advertised excursion or trip then it will give a full refund to every passenger that has purchased a valid ticket for any journey, but no other liability shall be incurred by Great Leisure Heritage Rail.
(b) Should you feel there is a reason to raise a complaint about your trip with us, we ask that this to be raised immediately with our coach crew.
(c) Meal Option: A vegetarian option is available and this must be requested at least 7 days before the travelling date.
(d) Alcohol: You are not allowed to consume alcohol on our trains and we do not tolerate any disrespectful behavior. Under the railway laws, if you are deemed to be intoxicated, Great Leisure Heritage Rail on board authority will exercise isolation.
(e) Passenger Behavior: Should any passengers ever be deemed to be posing a safety risk, affecting the comfort and enjoyment of other passengers or acting in an unreasonable or abusive manner to any member of staff or fellow passengers, then Great Leisure Heritage Rail on board authority will take fair and appropriate actions. This includes passengers who are found smoking on board.
(f) Pets: All pets are strictly not allowed to board our train.
(g) Outside Food: Outside food and drinks are not allowed on our train.
5. Please bear these conditions in mind when considering travel and cancellation policy/insurance. For your own peace of mind, we strongly recommend that you do take out such insurance for those customers who do not already hold an annual travel policy/insurance.
6. All tickets sold to passengers, are issued subject to the above conditions.
7. It is the purchaser's responsibility to check that the receipt and or tickets issued are correct for the date of travel and the number of passengers are correct.
8. Great Leisure Heritage Rail have the right to revise and amend the Terms & Condition at any time.
9. Great Leisure Heritage Rail recommends customers to take out suitable travel insurance and ensure that the insurance purchased provides the cover required, it is the passenger's responsibility to arrange Great Leisure insurance OR any insurance as they see fit.
Your application, purchase and use of tickets constitute your full acceptance of these terms and conditions.
1. Great Leisure Heritage Rail (Great Leisure) is committed to the protection of your Personal
Data and takes the matter of protecting your privacy as a high priority matter.
This Privacy Statement explains the general terms on how we protect the privacy of your
Personal Data under the Personal Data Protection Act 2010 (PDPA).
2. The types of Personal Data that we collect directly from you or from third parties may
include (but not limited to) your Name, Address, MyKad No., Passport No., Correspondent Address, Telephone No., Email Address, Active Bank Account No. or other details relevant to your business with Great Leisure.
3. This Privacy Statement covers any Personal Data provided to us:
a) When making a ticket booking with us via any ticket counters or online;
b) Under any other contractual agreement or arrangement; and/or
c) Via a third party i.e., travel agent.
4. Some of the other ways we may collect Personal Data also include (but is not limited to):
a) Via telephone, letter, fax, email;
b) When you visit our website;
c) When you contact us in person;
d) When we contact you in person
5. IP Address
We use your IP address to help diagnose problems with our server, and to administer
our website. Your IP address is used to help identify you and your membership
information and to gather broad demographic information.
6. User Feedback Form
Our Customer Service Respond (CSR) requires you to give us contact information (e.g.
your Name, Email Address) so that we can respond to your comments. We use your
contact information from the registration form to send you information about our product.
Your contact information is also used to contact you where necessary. Demographic
and profile data are also collected at our site. We use your Personal Data to tailor your
experience at our site by showing you contents that we think you may be interested in
contents according to your preferences.
7. Information on Cookies
A cookie is an element of data that a website can send to your browser, which may then
and record session information. The information that we collect is then used to ensure
a more personalised service level for our users. You can adjust settings on your browser
so that you will be notified when you receive a cookie. Please refer to your browser
documentation to check if cookies have been enabled on your computer or to request
not to receive cookies.
8. What do we use your Personal Data for?
We may use your Personal Data for the following purposes (Purpose):
a) To facilitate your travel;
b) To be able to process any commercial transaction;
c) To send you promotions and information on products and activities;
d) To protect the safety and well-being of yourself and/or other customers;
e) To investigate and respond to claims from you;
f) To enforce of agreements and contracts; or
g) To comply with any legal or regulatory requirements.
9. Withdrawing Consent
Please note that it is obligatory for us to process your Personal Data, without which we
will not be able to make travel arrangements for you and keep you updated about our
future, new and/or enhanced services and products.
10. To whom do we disclose your Personal Data?
We will not trade or sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfilment of the Purpose:
a) Credit card verification providers, data warehouse and other third parties in order to process your commercial transactions;
b) Legal bodies as permitted or required by law such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction; and/or
c) Customs, immigration or other regulatory authorities applicable to you.
11. How long may we retain your Personal Data?
We will not retain your personal data longer than necessary for the fulfilment of the Purpose. However, relevant Personal Data may be retained subject to the conditions below:
a) As and when required under legislation; or
b) Where legal actions have arisen and are pending. Great Leisure shall take all reasonable steps to ensure that all Personal Data is destroyed or
permanently deleted when no longer required for the Purpose.
12. Notification of Changes
Please note that this Privacy Statement may be amended from time to time in
accordance to applicable laws and regulations and such variations may be applicable to
The latest version of this Privacy Statement will be made available to all customers. Do
revisit our website from time to time for updates on our Privacy Statement.
For any queries, concerns or complaints in relation to our handling of your Personal Data
or Great Leisure Personal Data Protection policies, please contact us at email@example.com.